Returns, refunds and exchanges

Effective date: October 15, 2026.

30-day return requests

For an item purchased when our collection opens for sale, you may request a return or exchange within 30 calendar days after delivery by emailing [email protected]. Include your order number, the item and your request. This voluntary window does not restrict any longer or different mandatory consumer remedy.

Condition and inspection

For a change-of-mind return, keep the item complete and handle it with reasonable care. Inspection sufficient to understand the item is permitted. Use beyond reasonable inspection may affect the refundable amount where applicable law permits; we will explain any proposed deduction. Keep protective packaging where possible. Original packaging is helpful for safe transport, but we do not use its absence to remove mandatory rights. Defective, damaged, incorrect or misdescribed goods are assessed separately.

Return instructions and address

Contact us for instructions before posting. Unless we agree a different destination in writing, the return destination is our registered business address in Shenzhen, China, shown below. We do not advertise a domestic return address in the United States, United Kingdom or Europe. Use an appropriately protected, tracked return service and retain proof of shipment.

Who pays and what is refunded

For a change of mind, the customer pays the direct return transport cost. International furniture and larger-item returns can be substantial; where ordinary post cannot be used, we will disclose a reasonable return-cost estimate before sale. We pay reasonable return costs for goods that are defective, damaged, incorrect or materially not as described, or agree another appropriate remedy. There is no restocking fee. A full eligible return includes the item price and the standard outbound delivery charge paid; an optional premium delivery upgrade is refunded where required.

Refund timing

We process an eligible refund without undue delay and within 14 calendar days after receiving the returned goods or adequate evidence that they have been sent back, whichever occurs first, subject to applicable law. Refunds go to the original payment method. The payment provider may need additional processing time before the credit appears. We explain any issue affecting a refund and provide a contact route for follow-up.

Cancellation and exchanges

Contact us before dispatch to request cancellation for a full refund. If dispatch has occurred, the return process applies. An exchange depends on confirmed stock; if the replacement is unavailable, we offer the eligible refund instead. We do not charge an undisclosed cancellation fee.

Faults and customer rights

Contact us promptly about faults or delivery damage, with photographs where useful. A particular reporting period, packaging request or voluntary return condition does not remove mandatory rights. These terms do not prevent you from using a payment-provider dispute process or other applicable remedies.